Shipping & Return Policy
Please refer to our policies for more information on
product returns/exchanges and shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. The usual transit times can be:
Economy Air - Not Trackable - 14-28 business days
Standard Air - Trackable - 10-21 business days
Express - Trackable - 5-7 business days
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Please be advised that due to the coronavirus epidemic, there have been major changes and upsets to how business operations around the world. As a result we have been experiencing major transit delays, globally. This is a direct impact from the epidemic and unfortunately something that we cannot control. Your patience is appreciated during this time.
We would also like to take this opportunity to reassure you, that our manufacturing procedures follow strict health guidelines to ensure that your items have been prepared observing the best hygienic practices possible. ALL of our items are manufactured and packaged by the same person in a safe and hygienic environment. These practices now form part of our Company Policy and we will continue to observe this policy well after the epidemic has passed.
You may return most new, unopened/unused items within 30 days of delivery for a full refund less shipping costs or exchange providing the item(s) have not been worn or damaged.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
ALL returns must meet the following criteria:
3. ORIGINAL PACKAGING;
3. INCLUDE A COPY OF YOUR PURCHASE RECEIPT OR ORDER NUMBER
JAW, PO Box 1443, Coolum Beach, Queensland, Australia 4573.
All returns postage are payable by the customer OR simply cut along the perforated line on the shipping satchel and restick using the seal provided. Mark as RETURN TO SENDER and the parcel will be returned to our warehouse team.
All shipments are processed via Australia Post
Must meet the returns guidelines
If you need assistance, we are available to chat or feel free to email the team
Will the cloth stretch?
Within each listings is the how to size information for that product. The Grips, Gloves, Leathers and Threes all vary in sizing so if you are unsure please email us at [email protected] If you are boarderline, opt for the next size to be safe.
Should JAW Grips and Gloves feel really tight, I think they are too small?
They are designed to have a firm fit, like a sock. There should be no slack in the palm section otherwise after the initial use and time, they will stretch and therefore become too large. They are supposed to feel like a part of your hand not a foreign product which is attached to you. JAW Protects hands and also allows you to feel the movement. Enjoy them!
Will the cloth stretch?
Yes. They are made from a stretch crepe fabric which will stretch and get more comfy with use.
Can I wash JAW products?
Yes, however only our fabric products such as Grips, Gloves and Threes. It is recommended you lightly hand rinse in cold water if necessary. Please note that frequent washing will deteriorate the fabric a lot quicker. As for Leather, we suggest you brush these clean when needed.
How long will my product last?
The suggested life span of JAW products varies from 2-12 months depending on the frequency of use and the care of the product. What also impacts this is your grip stength. The tighter or stronger your grip the more it will wear and rub on equipment. Another factor to consider is how rough your equipment is where you workout. As the fabric is of a delicate nature, rough surfaces will definitely deteriorate the product quicker.
How long will it take for my order to arrive?
In our home country, Australia it can take 1 - 5 business days depending on your postcode. International orders are variable and tracking information is provided so you can keep up to date with your JAW travels.
What if my item doesn’t fit? Can I return it?
Yes, provided that your item has not been worn, cut or damaged in any way. Return to JAW with your return or exchange request and once this has received and approved, an exchange / refund will be granted.
Can I use chalk with my grips?
Yes absolutely. We encourage the use of chalk in particular when they are brand new.