Please be advised that due to the coronavirus epidemic, there have been major changes and upsets to how business operations around the world. As a result we have been experiencing major transit delays, globally. This is a direct impact from the epidemic and unfortunately something that we cannot control. Your patience is appreciated during this time.
We would also like to take this opportunity to reassure you, that our manufacturing procedures follow strict health guidelines to ensure that your items have been prepared observing the best hygienic practices possible. ALL of our items are manufactured and packaged by the same person in a safe and hygienic environment. These practices now form part of our Company Policy and we will continue to observe this policy well after the epidemic has passed.
You may return most new, unopened/unused items within 30 days of delivery for a full refund less shipping costs or exchange providing the item(s) have not been worn or damaged.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Return your unworn, undamaged item with copy of your purchase receipt to:
JAW, PO Box 1443, Coolum Beach, Queensland, Australia 4573.
All returns postage are payable by the customer.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. The usual transit times can be:
Economy Air - Not Trackable - 14-28 business days
Standard Air - Trackable - 10-21 business days
Express - Trackable - 5-7 business days
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.